Business Communication

Unified platforms for calls, chats, and automation.

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Simple Business Communication Tools for Your Company

Talking to your customers should be easy, right? But many businesses find it hard to keep up with messages, calls, emails, and chats.

That’s where we come in.

At Creative IT Solutions, we help small and growing businesses in Palam talk better with their customers. Whether it’s through WhatsApp, phone calls, emails, or SMS — we give you smart tools to send messages, get replies fast, and make every conversation count.

Get Your Communication Plan
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Smiling woman using tablet with WhatsApp, SMS, email, and call notifications; location marked as Palam

Answer more calls and messages

Look more professional with verified numbers

Send updates, alerts, and reminders automatically

Save time with smart systems that do the work for you

Cloud Telephony Solutions for Small Businesses · WhatsApp Business API Integration for Customer Engagement · Bulk SMS and RCS Messaging Services with High Deliverability · Email Marketing Automation for Lead Nurturing and Retention · Verified Truecaller Business Caller ID for Increased Call Pick-Up Rates · CRM-Integrated Call Tracking and Real-Time Analytics · Multi-Channel Business Communication Tools for Growing Companies

What We Offer Under Business Communication

Cloud Telephony

You don’t need a landline. We give you virtual phone numbers that work anywhere. You can record calls, track who’s calling, and route calls to the right person.
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WhatsApp Business

Send automatic messages, get replies quickly, and help customers right inside WhatsApp. It’s fast, friendly, and builds trust.
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SMS (Text Messaging)

Need to send OTPs or alerts fast? Our SMS tool helps you send short messages to many people at once - safely and quickly.
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Email Marketing

Keep your customers updated with clean and beautiful emails. We help you send offers, news, and info that gets opened.
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Video Calling / Conference

Talk face-to-face with your team or customers online. Easy setup, no tech headaches.
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RCS Messaging

This is like upgraded SMS. You can send buttons, pictures, and links in your messages. Works great for Android phones.
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Truecaller Business

Let people know it’s your business when you call. Show your name, logo, and get more people to pick up.
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Why Our Tools Are Helpful

  • You can talk to customers in many ways: call, message, email, or video
  • You’ll save time because most of it runs automatically
  • You’ll look more trusted and real with verified IDs
  • You can check reports and see what’s working
  • You don’t need any special computer skills - we set it all up for you
Indian businessman smiling while using laptop with icons for chat, call, analytics, and performance metrics

Who It Works For

Our solutions are perfect for:

Smiling woman in blue shirt checking multiple business notifications and payment reminders on smartphone

E-commerce

  • Answer more calls during big sales or busy hours.
  • Help customers fast with order tracking and return info.
  • Use call menus to send people to the right team (like shipping or payments).
    • Smiling female call center agent wearing headset with incoming call dashboard and call analytics

    Healthcare

  • Book or confirm patient appointments with automated calls.
  • Quickly send emergency calls to the right doctor or hospital.
  • Send reminders for medicine and health checkups.
    • Businessman in suit using laptop with agent interaction dashboard showing real-time customer chat support

    Banking & Financial Services (BFSI)

  • Keep accounts safe with OTP (one-time password) calls.
  • Help with loan and card questions using smart call routing.
  • Record calls for legal use and to solve complaints.
    • Young man with glasses using laptop with live agent chat dashboard interface

    Real Estate

  • Talk to property buyers and renters with quick call replies..
  • Send updates about new listings, site visits, or documents.
  • Keep client interest alive with regular call reminders.
    • Smiling female support executive in uniform using headset with incoming call and call analytics dashboard

    Travel & Hospitality

  • Share booking details and updates over automated calls.
  • Answer guest questions about hotels, flights, or tours.
  • Handle last-minute changes or cancellations without delays.
    • Female support agent on headset with agent performance dashboard and live customer call interaction

    Education & Coaching

  • Call students with class schedules or exam reminders.
  • Help parents and students connect with the right department.
  • Share results, events, or fee info through voice calls.
    • Get a Quote

    Ready to upgrade your business conversations?

    Contact us today to assess your communication needs, map out a channel strategy, and launch a pilot campaign that increases engagement, automation, and conversions.

    Get Business Communication Quote

    Frequently Asked Questions

    It depends on your goal: WhatsApp for high engagement; SMS/OTP for instant alerts; email for long-form content and nurturing. We’ll analyze your audience and recommend a multi-channel strategy.

    We track click-through rates, open rates, call durations, conversion events, and more. Transparent reports let you see what’s working and optimize accordingly.

    Yes! We offer managed onboarding, tools like WhatsApp BSP integration, call system configuration, and template setup - no in-house dev needed.

    Our pricing is modular: you pay for the channels you need - WhatsApp templates, SMS volume, call minutes, email sends - and only for what you use.

    Absolutely. We use end-to-end encryption, follow GDPR and Indian telecom regulations, and time-stamp and log every interaction.