Business Communication

Unified platforms for calls, chats, and automation.

Marketing Solutions

From Meta ads to SEO - grow your brand with strategy.

Web & App Development

Custom digital products designed to scale performance.

Get in Touch

Send branded, app-like messages right inside customers' Android inbox.

Upgrade SMS to Rich, Interactive Messaging with RCS

Creative IT Solutions helps your business move beyond plain text with Rich Communication Services (RCS). Now, you can send verified messages that include your brand logo, product carousels, videos, images, buttons like “Buy Now” or “Track Order” - all inside the default messaging app.

No extra apps. No friction. Just smarter, more engaging conversations with real-time delivery tracking and fallback to SMS when needed.

Perfect for retail, healthcare, finance, and more.

Start RCS Messaging Today
  1. Home
  3. Services
  5. Business Communication
  7. RCS (Rich Communication Services)
Mobile chat interface showing business customer support with product purchase and tracking options

Transform Customer Messaging with Rich Communication Services (RCS)

Creative IT Solutions brings next-generation customer engagement to your business with Rich Communication Services (RCS)—the future of SMS. RCS allows businesses to send rich, interactive, and verified messages directly to Android users without needing third-party apps. With branded sender IDs, images, videos, carousels, suggested replies, and real-time analytics, RCS helps you deliver smarter, more engaging conversations that outperform traditional SMS.

We offer a secure, fast, and scalable RCS platform backed by direct operator partnerships and real-time delivery tracking.

Why Choose Our RCS Messaging Platform?

RCS messaging allows your business to send rich, app-like messages directly to your customers' native messaging apps.

Key advantages:
  • Branded messages with logos, sender verification, and company colors
  • Interactive buttons, product carousels, maps, and suggested replies
  • Send high-quality images, videos, PDFs, and promotional content
  • Smart fallback to SMS when RCS is not supported
  • Real-time read receipts and delivery tracking
  • Direct partnerships with major Indian telecom operators

Our platform gives you all the tools to make customer messaging more visual, interactive, and trackable.

Mobile business chat with buttons for order view, support, tracking, and product purchase

Key Features of Our RCS Solution

Branded Sender Profiles

Display your business name, logo, and brand color inside the native messaging app with verified trust indicators.

Rich Media Messaging

Send videos, GIFs, carousels, images, maps, PDF files, and product catalogs directly in the conversation window.

Smart Buttons & Suggested Replies

Add quick action buttons for "Buy Now", "Call Support", "Track Order", or “View Product” to simplify customer interaction.

Smart SMS Fallback

Automatically send SMS if the customer’s device or network does not support RCS—ensuring message delivery.

Real-Time Analytics

Track message delivery, open rates, button clicks, and conversation history with live reporting dashboards.

API & CRM Integration

Connect RCS messaging to your existing CRM, marketing platforms, or apps using simple API connections.

How RCS Messaging Works

  1. Branded Profile Registration
    We help you register your brand and get verified with telecom operators for RCS messaging.
  2. Campaign Creation
    Design RCS messages with media, buttons, and text using our easy-to-use dashboard or via API.
  3. Smart Routing
    Our system automatically detects RCS-compatible users and switches to SMS if needed.
  4. Message Delivery
    Send rich messages directly to the Android messaging app with full delivery and read tracking.
  5. Performance Analytics
    Monitor live reports including message status, read receipts, button click rates, and user engagement.

Flexible Use Cases

E-commerce & Retail

Showcase products, offer personalized discounts, and enable direct purchases through interactive messaging.

Healthcare

Send appointment confirmations, health tips, and lab results with easy call or navigation buttons.

Education & Training

Share course schedules, video lessons, study material, and event invites with a simple click-to-access flow.

Banking & Finance

Deliver transaction alerts, OTPs, loan updates, and support quick-action buttons for secure interactions.

Travel & Logistics

Send live tracking links, e-tickets, boarding passes, or package updates with location maps.

Why Creative IT Solutions?

Creative IT Solutions offers a fully managed RCS messaging service built for modern customer engagement.

  • Direct integration with Jio, Airtel, Vi, and Google RCS
  • Full support for branded business profiles and verified messaging
  • Real-time fallback to SMS for universal reach
  • API and CRM-ready for seamless automation
  • Dedicated onboarding and 24×7 customer support

Upgrade from SMS to RCS Today

Deliver rich, branded, and interactive messages directly to your customers. Start your RCS journey now.

Request Demo

Frequently Asked Questions

RCS is an advanced messaging protocol that replaces SMS with richer features like images, buttons, read receipts, and branded profiles inside the Android messaging app.

RCS messages are supported on Android devices using the Google Messages app and compatible networks. If RCS is not available, messages automatically fall back to SMS.

Yes. You can send promotions, product updates, and rich media campaigns using RCS, making messages more attractive and actionable.

No. RCS works inside the customer’s native messaging app. No extra apps or downloads are required.

Yes. You can track delivery status, read receipts, button clicks, and customer engagement in real-time using our dashboard.