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 Built for modern teams. No hardware. Just cloud

Smart Cloud Telephony to Handle Business Calls from Anywhere

Manage customer calls without desk phones or hardware. Get a secure, cloud-based calling system with IVR, real-time tracking, and CRM tools built-in.

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Cloud Telephony Solutions Designed for Modern Businesses

Creative IT Solutions offers a scalable, cloud-based telephony system that enables businesses to manage calls over the internet—without desk phones or bulky PBX hardware. With powerful features like multi-level IVR, real-time analytics, and CRM integration, our hosted telephony system helps startups and enterprises improve customer engagement, cut communication costs, and streamline operations across teams and locations.

Whether you’re a growing startup or a large enterprise, our cloud telephony system adapts to your workflow and scales as your business grows.

Why Choose Creative IT Cloud Telephony?

Our cloud telephony system is built for flexibility, reliability, and real-time control.

  • 100% cloud-based with no hardware or setup delays
  • Smart IVR and call routing by department, language, or region
  • Call tracking, monitoring, and performance analytics
  • Seamless integration with Zoho, HubSpot, Salesforce, and more
  • Local, national, toll-free, and international virtual numbers

 

With enterprise-grade uptime and dedicated onboarding support, we ensure that every business—from a small sales team to a national customer support center—can manage calls effortlessly and securely.

Cloud telephony system diagram showing IVR, CRM integration with Zoho, HubSpot, and Salesforce – Creative IT Solutions

Key Features of Creative Cloud Telephony

Virtual Business Numbers

Get region-specific, toll-free, or international phone numbers instantly. Route calls intelligently to your agents.

Multi-level IVR

Build professional call menus to route customers to the right department or team member—day or night.

Encrypted & Secure Communication

All voice traffic is protected with enterprise-level encryption. Role-based access ensures data privacy.

Advanced Call Analytics

Track call volume, missed calls, response time, and agent performance—all from a unified, real-time dashboard.

Live Monitoring & Call Whisper

Enable supervisors to monitor live calls, whisper guidance to agents, or take over escalated conversations.

How Our Cloud Telephony Works

  1. Internet-Based Calling (VoIP):
    Your phone system operates via secure internet protocols—no SIM cards, copper lines, or desk phones needed.
  2. Smart Call Flow:
    Set up business logic for working hours, missed call follow-ups, IVR flows, and fallback routing from your admin panel.
  3. Agent Access from Anywhere:
    Agents can make and receive calls using any device—laptop, desktop, mobile app, or softphone.
  4. CRM Integration:
    Automatically log call details, notes, and recordings into your CRM for tracking and automation.
  5. Failover & Uptime:
    We offer 99.99% SLA uptime with failover routing and backup number fallback in case of internet downtime.

Flexible Cloud Telephony Plans

  • Startup Voice Pack: 1–5 users, includes basic IVR, call recording, virtual number, and mobile app.
  • SME Voice Suite: 6–25 users, supports routing, call logs, CRM sync, missed call campaigns, and agent performance dashboard.
  • Enterprise Cloud Stack: 25+ users, multi-location routing, team reporting, admin console, REST API access, and SLA-based support.

Industry Use Cases

Startups & SMBs

Handle support, sales, and founder-level calls with zero hardware and real-time logs.

E-commerce & D2C

Send order updates, resolve queries, and handle return requests using cloud phone and WhatsApp API.

Healthcare & Clinics

Route patients to doctors or admins securely with auto-call logs and HIPAA-compliant storage.

Hotels & Travel

Use call routing, missed call alerts, and multilingual IVR to manage bookings and guest support.

BPOs & Call Centers

Handle 10,000+ calls/day with live dashboards, agent whispering, and SLA-compliant monitoring.

Why Creative IT Solutions?

As a certified partner of Tata Smartflo, WhatsApp Business API, and Truecaller Verified Business, Creative IT Solutions delivers integrated voice solutions that reduce overhead, increase customer trust, and improve operational efficiency.

Our support, customization, and proven experience in handling small and large-scale deployments make us the ideal cloud telephony partner for your business.

Get Started with Future-Ready Cloud Communication

Speak to our cloud telephony experts and discover a smarter way to connect with customers, teams, and partners.

Schedule Your Demo

Frequently Asked Questions

Cloud telephony allows you to make and receive business calls over the internet using VoIP instead of traditional telephone networks. It requires no SIM, PBX hardware, or physical infrastructure.

Yes. We support number porting for most regional and national numbers, allowing you to retain your existing identity while upgrading to a cloud-based system.

You can configure automatic call forwarding to mobile numbers or landlines. Voicemails and call recordings will still be captured on the server.

Absolutely. We provide ready integrations with Salesforce, Zoho CRM, Freshdesk, and LeadSquared. Custom API access is available on request.

Yes. Our system is built with end-to-end encryption, role-based permissions, and data retention options aligned with GDPR, HIPAA, and other compliance standards.